Introduction
At HorizonWayss, we want you to be completely satisfied with your purchase of our eco-friendly bamboo toothbrushes. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your peace of mind.
Return Eligibility
To be eligible for a return, please ensure that:
The product is unused and in its original packaging.
The return request is made within 30 days of the delivery date.
You have proof of purchase (order number, receipt, or email confirmation).
Non-Returnable Items
Certain items are non-returnable, including:
Used or damaged toothbrushes.
Products not purchased directly from Horizon Ways.
Items received as promotional gifts.
How to Initiate a Return
Contact Us: Email us at
[email protected] or call us at +1-404-015-5980 to initiate a return. Please provide your order number and reason for the return.
Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number and instructions on how to return the item.
Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, manuals, and documentation. Clearly write the RA number on the outside of the package.
Please use a trackable shipping method. Horizon Ways is not responsible for items lost or damaged during return shipping.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days. Please note that shipping costs are non-refundable.
Exchanges
If you wish to exchange an item for a different product or a replacement, please follow the return procedure above and indicate that you would like an exchange. Once we receive your return, we will process the exchange and send the new item to you.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at
[email protected] or +1-404-015-5980. We will arrange for a replacement or refund at no additional cost to you.
Questions?
If you have any questions about our return policy, please contact us at:
Phone: +1-404-015-5980
Address: 229 Peachtree St NW B17, Atlanta, GA 30303, US
Thank you for choosing HorizonWayss. We appreciate your business and are committed to providing you with high-quality products and exceptional customer service.